Privacy Policy

Last updated: 7 June 2026

Halcyon Edu Services (Pty) Ltd (registration number 2020/209366/07), referred to here as "Halcyon", "we", "us" or "our", is the responsible party for the personal information described in this Privacy Policy under the Protection of Personal Information Act, 2013 ("POPIA").

1. Who We Are

Halcyon provides ABA support, intervention programmes, and specialised instruction support for children, young people, adults, and families in Johannesburg and Pretoria, South Africa.

How to contact us about your privacy:

• Email: info@h-ed.co.za
• Phone: +27 79 035 3451

Information Officer: Akil Seema, registered with the Information Regulator (South Africa). Privacy-related requests can be sent to info@h-ed.co.za.

2. What This Policy Covers

This policy explains how we handle personal information collected through our website and enquiry form.

It does not cover the more detailed information collected later from families who proceed to an intake or service stage. That information is handled through a separate, consented intake process with its own privacy notice and consent.

3. What Information We Collect

Information you give us through the enquiry form:

• Parent, guardian, or enquirer full name
• Email address
• Phone number
• The child, young person, or adult's age range
• The service or programme you are interested in
• A short message
• Your consent confirmation

Information collected automatically: limited technical information needed to serve the website securely, such as your device's IP address, handled by our hosting provider. We do not use analytics or advertising tracking. See the Cookies section below.

To protect privacy, please keep your first message brief. You do not need to send diagnoses, ID numbers, school or medical reports, or detailed medical, developmental, or educational information through this form.

4. Why We Process Your Information, and Our Lawful Basis

We process the information above to respond to and manage your enquiry, contact you about your enquiry and possible next steps, keep accurate records of enquiries, and maintain and improve our website.

We rely on your consent, given through the form, and on our legitimate operational interest in responding to and managing enquiries. You can withdraw your consent at any time by contacting us.

5. Children's and Special Personal Information

Most detailed information about a child, young person, or adult receiving support—including any developmental, behavioural, educational, disability-related, or health information—may be treated as special personal information under POPIA. Children's information receives the strongest protection.

For this reason, the enquiry form is not intended for detailed clinical, medical, school, or diagnostic information. We collect detailed information only at a later stage, with the appropriate consent from the person, parent, guardian, or competent person, through a separate intake process. Detailed records are stored securely, with access limited to the people who need it to support the programme.

6. How We Store and Protect Your Information

Enquiry information may be held in our business email, our website form records, and restricted internal systems used to manage enquiries. We apply reasonable technical and organisational measures to protect personal information, and we limit access to those who need it for the purposes described above.

7. Service Providers

We use trusted service providers to operate our website and enquiry workflow. These providers process information on our behalf and only as needed to provide their service to us. They include Cloudflare Pages for website hosting, Web3Forms for processing enquiry-form submissions, and Google Workspace for business email.

These providers may store or process information outside South Africa. Where this applies, we take reasonable steps to use providers that offer appropriate privacy and security safeguards, consistent with POPIA's requirements for the transfer of personal information across borders.

8. How Long We Keep Your Information

We keep enquiry information only for as long as reasonably necessary to respond to and manage your enquiry.

• If an enquiry does not proceed, we aim to delete or archive the enquiry record within 6 months, unless a longer period is required or permitted by law.
• If you become an active family or service recipient, relevant information becomes part of your service record and is kept in line with our records-retention practices for that purpose.

9. Your Rights Under POPIA

Subject to applicable law, you may request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of information where appropriate, object to certain processing, and withdraw any consent you have given.

To exercise any of these rights, contact us at info@h-ed.co.za.

You may also lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been processed unlawfully:

• Complaints (POPIA Form 5): POPIAComplaints@inforegulator.org.za
• Website: inforegulator.org.za
• Office: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

10. Cookies

Our website uses only essential cookies required for the site to function and to be served securely. We do not currently use analytics, advertising, or remarketing cookies, and we do not run tracking pixels.

If we introduce non-essential cookies in future, we will ask for your consent through a cookie notice before they are used. You can manage cookies at any time through your browser settings.

11. Direct Marketing

We do not add enquiry contacts to marketing lists. We will only send you marketing or updates if you separately opt in, and you can unsubscribe at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the last updated date shown above.

13. Contact Us

For any question about this Privacy Policy or your personal information, contact info@h-ed.co.za or +27 79 035 3451.